It began with a nervous call from our client.  They suspected that a letter (on state letterhead) that our consultant provided may have been a forgery.  And they were right.  Thus began a year-long journey into the mind and work product of a former employee who was willing to do nearly anything to avoid confrontation—on this and other projects. In the spirit of open collaboration, we will share an actual incident and response to demonstrate how conflict avoidance can damage the trust placed in your organization—and how transparent honesty can rebuild that trust.  We will take the audience through the initial event, our internal investigation, and our discussions with regulators and clients. While we will highlight the pressures and dangers of conflict avoidance, we will also provide tools to manage responses to similar crises.  While the process was painful, by being honest and transparent, we were able to demonstrate that the actions did not reflect the culture of Terracon and we emerged with stronger client and regulator relationships than before the incident.

1 PDH (NY Approved)

Event Timeslots (1)

August 3, 2022
Career Track: 3:30 pm - 4:30 pm
Aaron J. Mann, Esq.
Mike Yost, Esq.